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  3. Static Images Randomly Disappear

Static Images Randomly Disappear

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  • O This user is from outside of this forum
    O This user is from outside of this forum
    onii@community.nodebb.org
    wrote last edited by
    #1

    I have a very odd problem with my new NodeBB forum.
    All static images (such as profile pictures and the favicon) will randomly disappear from time-to-time, only for all of it to come back a few hours or days later.
    Nobody in this first image has a profile picture. This is from the first disappearance of all static images. Manually uploading new profile pictures or a new favicon asset simply does nothing and keeps the default NodeBB placeholders.
    d0af1975-1fd1-415d-933b-ac878e9d3f08-image.png

    This second image is from when it all came back a few days later (including the favicon).
    75ea555d-65de-4efd-8ab5-4d412721f579-image.png

    The logs in the admin dashboard reveal nothing other than an error related to the Harmony theme (which I am not using).
    Any ideas for what may be the cause as well as the solution? All feedback is greatly appreciated, because I'm at a loss.

    Thanks in advance.

    julian@community.nodebb.orgJ 1 Reply Last reply
    0
    • O onii@community.nodebb.org

      I have a very odd problem with my new NodeBB forum.
      All static images (such as profile pictures and the favicon) will randomly disappear from time-to-time, only for all of it to come back a few hours or days later.
      Nobody in this first image has a profile picture. This is from the first disappearance of all static images. Manually uploading new profile pictures or a new favicon asset simply does nothing and keeps the default NodeBB placeholders.
      d0af1975-1fd1-415d-933b-ac878e9d3f08-image.png

      This second image is from when it all came back a few days later (including the favicon).
      75ea555d-65de-4efd-8ab5-4d412721f579-image.png

      The logs in the admin dashboard reveal nothing other than an error related to the Harmony theme (which I am not using).
      Any ideas for what may be the cause as well as the solution? All feedback is greatly appreciated, because I'm at a loss.

      Thanks in advance.

      julian@community.nodebb.orgJ This user is from outside of this forum
      julian@community.nodebb.orgJ This user is from outside of this forum
      julian@community.nodebb.org
      wrote last edited by
      #2

      Onii are you using a separate volume for your uploaded images?

      If you are, then check that you can still access that volume. It sounds like there are some intermittent access issues.

      1 Reply Last reply
      0
      • O This user is from outside of this forum
        O This user is from outside of this forum
        onii@community.nodebb.org
        wrote last edited by
        #3

        julian I'm not using a separate volume, no.
        It's all contained within a single Ubuntu server.
        I have my forum running through a Docker instance, however. I'm not very experienced with Linux, but I doubt that being run in a Docker instance would be the cause for any problems like what I'm experiencing.

        julian@community.nodebb.orgJ 1 Reply Last reply
        0
        • O onii@community.nodebb.org

          julian I'm not using a separate volume, no.
          It's all contained within a single Ubuntu server.
          I have my forum running through a Docker instance, however. I'm not very experienced with Linux, but I doubt that being run in a Docker instance would be the cause for any problems like what I'm experiencing.

          julian@community.nodebb.orgJ This user is from outside of this forum
          julian@community.nodebb.orgJ This user is from outside of this forum
          julian@community.nodebb.org
          wrote last edited by
          #4

          Onii I'm not sure about Docker because that is something I am less familiar with, but the same issue remains, that the files seem to be inaccessible. When the images go away, are you able to directly access them?

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          • O This user is from outside of this forum
            O This user is from outside of this forum
            onii@community.nodebb.org
            wrote last edited by
            #5

            julian Doesn't look like I can.
            c8e0e442-40c3-4e84-af24-b20426832198-image.png
            Chrome is reporting a load error, and going to the direct image URL just shows text saying "Not found."
            Any way I can debug this further? Permissions for the forum aren't being changed by anyone each time the assets become available/unavailable.

            Thanks.

            julian@community.nodebb.orgJ 1 Reply Last reply
            0
            • O onii@community.nodebb.org

              julian Doesn't look like I can.
              c8e0e442-40c3-4e84-af24-b20426832198-image.png
              Chrome is reporting a load error, and going to the direct image URL just shows text saying "Not found."
              Any way I can debug this further? Permissions for the forum aren't being changed by anyone each time the assets become available/unavailable.

              Thanks.

              julian@community.nodebb.orgJ This user is from outside of this forum
              julian@community.nodebb.orgJ This user is from outside of this forum
              julian@community.nodebb.org
              wrote last edited by
              #6

              Onii what are you using as your reverse proxy?

              1 Reply Last reply
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